Effective Date: August 10, 2025
At Country Growers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, or interact with us. By using our services, you agree to the practices described in this policy. If you have any questions, please contact us here.
1. Information We Collect
We collect information to provide you with the best possible experience when ordering our hand-crafted, perishable food products. The types of information we collect include:
- Personal Information: When you place an order, create an account, or contact us, we may collect your name, email address, phone number, billing address, and shipping address (a valid physical street address within the 48 contiguous United States, as we do not ship to PO boxes, Hawaii, Alaska, Puerto Rico, or other US territories).
- Payment Information: We collect payment details, such as credit card numbers or other payment method information, to process your orders. These are securely handled by our trusted payment processors and are not stored on our servers.
- Order and Delivery Information: Details related to your purchases, such as product selections, order history, and shipping preferences (e.g., UPS or USPS shipping options like Priority Mail or Priority Mail Express).
- Website Usage Information: We collect data about your interactions with our website, including IP address, browser type, device information, pages visited, and time spent on our site. This is gathered using cookies, web beacons, or similar technologies.
- Communication Preferences: Information you provide when subscribing to newsletters, promotional emails, or contacting our customer service team.
- Subscription Information: If you enroll in a subscription plan, we collect preferences for delivery frequency, product selections, and account management details.
2. How We Use Your Information
- Order Processing and Fulfillment: To process payments, pack your order and ship via UPS or USPS to ensure timely delivery of fresh products.
- Customer Service: To respond to inquiries, resolve issues (e.g., delivery delays or damaged shipments), and provide support.
- Account Management: To manage your account, subscription preferences, and order history.
- Marketing and Communications: To send you promotional offers, newsletters, or updates about Country Growers products, if you opt in. You can unsubscribe at any time via the link in our emails or by contacting us.
- Website Improvement: To analyze website usage and improve our services, such as optimizing the checkout process or personalizing product recommendations.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as tax reporting or fraud prevention.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following cases:
- Service Providers: We share information with trusted partners who assist with order fulfillment (e.g., UPS, USPS), payment processing, website hosting, or customer support. These partners are bound by strict confidentiality agreements and use your information only to perform services for Country Growers.
- Legal Requirements: We may disclose information if required by law, such as in response to a subpoena, court order, or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of Country Growers’ assets, your information may be transferred to the acquiring entity, with continued protection under this policy or a comparable one.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. These include:
- Essential Cookies: Necessary for website functionality, such as maintaining your cart during checkout.
- Analytics Cookies: Help us understand how visitors use our site, such as which pages are most popular.
- Marketing Cookies: Enable personalized ads or promotional emails, if you consent.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality, such as the ability to place orders.
5. Data Security
We take reasonable measures to protect your information, including encryption for payment processing and secure servers for data storage. However, no online platform is 100% secure, and we cannot guarantee absolute security. Please safeguard your account credentials and contact us immediately if you suspect unauthorized access.
6. Your Choices and Rights
You have control over your information:
- Account Management: Update your account details, shipping address, or subscription preferences by logging into your Country Growers account.
- Marketing Communications: Opt out of promotional emails by clicking the unsubscribe link or contacting us.
- Access and Correction: You may request access to or correction of your personal information by contacting us.
- Deletion: You may request deletion of your data, subject to legal or operational requirements (e.g., retaining order records for tax purposes).
Residents of certain states (e.g., California, under the CCPA) may have additional rights, such as requesting details about data collection or opting out of data sharing. Please contact us for assistance with these requests.
7. Third-Party Links
Our website may contain links to third-party sites, such as UPS or USPS tracking pages or social media platforms. We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.
8. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or sending an email. The effective date at the top of this policy will be updated accordingly.
Thank you for trusting Country Growers with your personal information. We are committed to delivering fresh, high-quality products while protecting your privacy.